Q: Which form of payments do you accept?

ANSWER: On top of cash, cheque, mobile transfer, bank deposit and HelloCash; we also accept international Visa, Mastercard & UnionPay card payments. We will soon accept AliPay.

Q: I am pregnant. What do I need to make flight?

ANSWER: You can book your flight as usual up to your 29th week of pregnancy, as long as you haven’t had any complications or medical concerns. If you’re travelling during or after your 29th week of pregnancy, you will need to bring a medical certificate or letter signed by your doctor or midwife.

Q: Can my child travel by air unaccompanied (alone)?

ANSWER: Yes, provided the child has someone at boarding and off points. Service fees by airlines may vary depending on acceptance policy for children below 12 years of age.

Q: What benefits do we get from Ligaba as a corporate client?

ANSWER: Benefits such as special corporate discount, change fee waiver and credit facility.

Q: I am a frequent traveler, what benefits should I expect?

ANSWER: Since we are experts in frequent traveler loyalty programs, you shall expect us to handle it for you like no one else. Award tickets, Cabin upgrades, alliance status match, etc. We know the tricks to get you to GOLD status quicker.

Q: How much is the penalty to change my flight ticket?

ANSWER: Well, penalties vary based on season, airlines and route you bought for. Hence, no specific penalty applies for all similarly. But you will be advised when issuing the tickets.

Q: How much do you charge to refund a ticket?

ANSWER: Well, penalties vary based on season, airlines and route you bought for. Hence, no specific penalty applies for all similarly. But you will be advised when issuing the tickets.

Q: Can I be sure of getting a visa approval when applied by you?

ANSWER: We guarantee it’s highly likely to get visa approval when handled by our expertise. However, the final decision is in the hands of the embassy / immigration officer of the respective country.

Q: Is visa fee refundable in case of rejection or I don’t travel with it?

ANSWER: No. Either approved or denied, it won’t be refunded.

Q: Where do you facilitate a medical treatment travel abroad?

ANSWER: Thailand, Dubai, Turkey and India are among Ethiopian nationals’ top medical tourism destinations.

Q: How can I request a special service such as diabetic and fasting meal?

ANSWER: You may request special meal up on booking or anytime 24 hours prior to your flight. It costs nothing at all.

Q: Can I request wheelchair? How can I do that? How much does it cost?

ANSWER: You may request a wheelchair up on booking or anytime 24 hours prior to your flight. It costs nothing at all.